unLAP

Last updated: March 8, 2026

Terms of Service

Last updated: March 8, 2026

1. Agreement to These Terms

These Terms of Service (“Terms”) govern your access to and use of unlap.ai, console.unlap.ai, and any other hosted website, application, or service that links to these Terms (collectively, the “Services”). These Terms are between you and Unlap Corporation (“we,” “us,” or “our”).

By accessing or using the Services, you agree to these Terms. If you access or use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

If we enter into a separate written agreement with you covering the Services, that agreement will control to the extent it conflicts with these Terms.

If the parties enter into our Data Processing Addendum or otherwise expressly incorporate it into the Agreement, it forms part of these Terms with respect to Customer Personal Data processed by us on your behalf in connection with the Services.

2. Scope of the Services

The Services are intended for internal business use.

These Terms apply to the hosted Services only. Any downloadable client, SDK, command-line tool, or other software that we distribute under a separate open-source or other software license is governed by that separate license, although your use of the hosted Services through such software remains subject to these Terms.

3. Eligibility

You may use the Services only if you are at least 18 years old and able to enter into a binding contract.

You may not use the Services in violation of applicable law or regulation.

4. Accounts and Access

You may need an account to use some parts of the Services. You must provide accurate information and keep it up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you believe your account has been accessed without authorization, you must notify us promptly.

We may suspend or restrict access to the Services if we reasonably believe:

  • your account or use of the Services presents a security risk
  • you are violating these Terms or applicable law
  • your use interferes with the Services or other users
  • suspension is necessary to protect the Services, our rights, or other users

5. Subscriptions, Billing, and Cancellation

If you purchase a paid subscription, you agree to pay all applicable fees, taxes, and charges associated with your use of the Services.

Unless otherwise stated in your order, subscription fees are billed in advance on a recurring basis until canceled.

You authorize us and our payment processors to charge your selected payment method for applicable fees and taxes.

We may change pricing from time to time. If we change pricing for an existing paid subscription, we will provide notice as required by applicable law.

Unless otherwise required by law or expressly stated in a separate agreement, payments are non-refundable.

You may cancel a paid subscription through your account settings if that functionality is available. If you need help with cancellation, contact us at support@unlap.ai. Unless otherwise stated, cancellation takes effect at the end of the current paid term.

6. Customer Content

“Customer Content” means queries, SQL, connected-system data, configuration data, files, and related metadata that you or your customer submit to the Services or direct the Services to access on your behalf.

You retain any rights you have in Customer Content.

You grant us a non-exclusive, worldwide right to host, store, transmit, process, display, and otherwise use Customer Content only as necessary to:

  • provide, maintain, support, and secure the Services
  • authenticate users and enable requested integrations and workflows
  • prevent fraud, abuse, and security incidents
  • comply with law and enforce these Terms
  • fulfill our obligations under any applicable agreement with you

You represent and warrant that you have all rights, permissions, and legal authority necessary for us to process Customer Content as contemplated by these Terms.

Service telemetry, diagnostic data, security data, performance data, and aggregated or de-identified usage information are not treated as Customer Content and may be processed by us for operational, security, analytics, and product-improvement purposes as described in our Privacy Policy.

We will use reasonable administrative, technical, and organizational measures designed to protect Customer Content against unauthorized access, use, alteration, or disclosure. We will not disclose Customer Content to third parties except as permitted by these Terms, our Privacy Policy, a separate agreement, your instructions, or applicable law.

We may use third-party AI service providers to process Customer Content and related metadata on our behalf in order to provide AI-assisted features.

We do not currently use Customer Content to train generalized models or improve AI-assisted features. If we change this practice, we will update our Privacy Policy and provide any additional notice or obtain any consent required by applicable law, contract, or a separate agreement. Different commitments may apply under the applicable customer terms or a separate agreement.

The Services are not designed for intentional submission of sensitive personal information through standard account, waitlist, support, or AI-assisted feature inputs. Unless a separate agreement expressly permits it, do not submit sensitive personal information through those inputs. If Customer Content from connected systems or other supported product workflows nevertheless includes sensitive personal information, we may process it only as needed to provide and secure the Services, comply with law, and fulfill our obligations under these Terms and any applicable agreement.

Unless a separate agreement or service configuration provides otherwise, we retain Customer Content for as long as needed to provide the Services. After the end of the relevant service relationship, we will delete Customer Content or, where reasonably feasible using standard Service functionality or otherwise agreed in writing, return Customer Content in accordance with these Terms, any applicable order or separate agreement, or the applicable service configuration, except to the extent retention is required by applicable law.

7. Our Intellectual Property

We and our licensors own the Services, including their software, design, visual interfaces, documentation, trademarks, logos, and other intellectual property, excluding Customer Content and third-party materials.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from the Services except to the extent such restrictions are prohibited by applicable law or expressly permitted by us in writing.

If you provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.

8. Third-Party Services

We use third-party service providers to host, secure, operate, support, and improve the Services. We may also allow the Services to interoperate with third-party services that you choose to connect, including identity providers, payment processors, and connected data platforms.

Our service providers act on our behalf in connection with the Services. Third-party services that you choose to connect are governed by the terms and policies of those third parties, not these Terms. We are not responsible for customer-chosen third-party services, including their availability, security, accuracy, or privacy practices.

9. Acceptable Use

You may not use the Services to:

  • violate applicable law or regulation
  • infringe, misappropriate, or otherwise violate the rights of others
  • attempt to gain unauthorized access to the Services, accounts, or related systems
  • interfere with or disrupt the integrity, security, or performance of the Services
  • upload, transmit, or introduce malware, harmful code, or other malicious content
  • scrape, harvest, or extract data from the Services except as expressly permitted by us
  • bypass rate limits, security controls, or access restrictions
  • use the Services to build, train, or improve a competing product by copying or extracting our software, models, interfaces, or non-public outputs
  • intentionally submit sensitive personal information through standard account, waitlist, support, or AI-assisted feature inputs unless expressly permitted under a separate agreement
  • resell, lease, sublicense, or otherwise make the Services available to third parties except as expressly authorized by us in writing

10. Availability, Changes, and Beta Features

We may modify, suspend, or discontinue all or part of the Services from time to time.

We may designate certain features as beta, preview, evaluation, or similar. Those features may have reduced functionality, may change materially, and may be discontinued at any time.

We do not guarantee that the Services will be uninterrupted, error-free, or available at all times.

11. Suspension and Termination

These Terms remain in effect until terminated.

You may stop using the Services at any time. If you have a paid subscription, cancellation is governed by Section 5.

We may suspend or terminate your access to the Services immediately if we reasonably believe:

  • you have violated these Terms
  • you have failed to pay amounts due and have not cured the non-payment within a reasonable period after notice, unless applicable law or a separate agreement requires otherwise
  • your use presents a security, legal, or operational risk
  • suspension or termination is required to comply with law or protect the Services, our rights, or other users

Upon termination:

  • your right to use the Services ends
  • we may delete or return Customer Content as described in Section 6 and any applicable customer terms or service configuration
  • sections that by their nature should survive will survive, including sections on intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution

12. Privacy

Our Privacy Policy explains how we collect, use, and disclose personal information in connection with the Services, including how we handle Customer Content, service telemetry, and AI-assisted features. By using the Services, you acknowledge that our Privacy Policy applies to the processing of personal information as described there.

13. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA, OUTPUTS, OR RESULTS WILL BE ACCURATE, COMPLETE, OR FIT FOR YOUR PARTICULAR USE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain disclaimers or limitations of liability, so some of the above may not apply to you.

15. Indemnification

You will defend, indemnify, and hold harmless us and our affiliates, officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • your use of the Services in violation of these Terms or applicable law
  • your Customer Content
  • your infringement or violation of any third-party rights

We may assume exclusive control of the defense of any matter subject to indemnification, and you will cooperate with us in that defense.

This indemnification obligation does not apply to the extent a claim arises from our own breach of these Terms, our violation of applicable law, or our gross negligence or willful misconduct.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Santa Clara County, California, and each party consents to the personal jurisdiction and venue of those courts.

17. Changes to These Terms

We may update these Terms from time to time.

If we make a material change, we will provide notice before the updated Terms take effect. For scheduled changes, that notice will generally be at least thirty (30) days in advance.

Changes relating to security updates, bug fixes, or legal requirements may take effect immediately upon notice.

By continuing to use the Services after updated Terms become effective, you agree to the updated Terms.

18. Export Controls and Sanctions

You may not use, export, re-export, or otherwise transfer the Services except as authorized by applicable export control, sanctions, and trade laws and regulations.

You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions, and that you are not a prohibited or restricted party under applicable export control or sanctions laws.

19. Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, internet or utility failures, or failures of third-party hosting or network providers. We will use reasonable efforts to mitigate the effects of any such event.

We may provide legal notices to you by email, in-product notice, or posting within the Services, as permitted by applicable law.

If you need to send us a legal notice relating to these Terms or the Services, contact us at legal@unlap.ai.

21. Miscellaneous

These Terms, together with any order, separate agreement, and any policies expressly incorporated by reference, are the entire agreement between you and us regarding the Services.

Our failure to enforce any provision of these Terms is not a waiver of that provision.

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.

22. Electronic Communications

By using the Services, sending us emails, or completing online forms, you consent to receive communications from us electronically, including by email, in-product notice, or posting within the Services. You agree that electronic communications satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

23. Contact Us

If you have questions about these Terms or need help with the Services, please contact us at:

support@unlap.ai